Case Study: White Retail Group slashes monthly update time from 3,000 to 25 minutes and centralizes IT management with Kaseya

Pharmacy and Health Services Group brings IT in-house with the help of Kaseya

White Retail Group, which provides managed services for Terry White Chemists and medical centres along Australia’s east coast, operated a distributed IT environment of about 600 endpoints across 30 sites. Outsourced support led to inconsistent application versions and slow monthly maintenance—most notably a drug‑database update process that required roughly 3,000 minutes of on‑site work each month and delayed rollouts across sites.

After recruiting an in‑house IT manager, the company deployed Kaseya’s integrated modules (service desk, AV, patch and policy management) to centrally monitor and automate maintenance. The change cut the monthly pharmaceutical update from 3,000 minutes to 25, enabled automated patching and version control for ~15 common applications, improved security, compliance and asset visibility, and let a two‑person team efficiently support the entire network.

White Retail Group

Darryl Roberts

IT Manager