Case Study: P2 Technologies achieves scalable growth and faster, more efficient service with Kaseya VSA

P2 Technologies’ Bold RMM Investment in Kaseya Pays Off

P2 Technologies is a UK-based MSP that provides full IT support to around 40 professional businesses. As the company grew, its legacy RMM tool could not scale, lacked advanced features like reliable patching and vendor support, and did not provide the “single pane of glass” view needed for fast, accurate customer response—forcing a risky decision about making a significant investment while still a small team.

P2 implemented Kaseya VSA, a fully integrated IT management platform with service desk, monitoring, automation and fast remote control. The move delivered measurable efficiency gains: despite doubling its customer base and staff, P2 still processes roughly the same monthly ticket volume (previously ~800), now offers more proactive 24/7-like monitoring, faster reporting, improved SLA compliance, and has upgraded through multiple VSA versions without issues—positioning the company for continued growth.

P2 Technologies

Martin Page

Director