Kaseya
55 Case Studies
Case Study: Polarverse IT Services achieves reliable, non-disruptive support and cost savings with Kaseya
A Kaseya Case Study
One-Man MSP Separates from the Pack with IT Complete Platform
Polarverse IT Services is a one‑man MSP founded by Chris Davis that moved from break/fix work to proactive managed services for local businesses. The company struggled with an unreliable RMM (SolarWinds N‑able agents that stopped working), a costly PSA (ConnectWise) that strained the budget, frequent client disruptions, and poor vendor support that prevented reliable delivery and growth.
Polarverse switched to Kaseya’s IT Complete—VSA and BMS—gaining Live Connect, superior reporting, and automated ticketing. The change eliminated disruptive downtime, sped up issue resolution with proactive alerts and fast remote access, improved client transparency, lowered costs, and allowed Davis to confidently scale the business and take on more clients.
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Polarverse IT Services
Chris Davis
Founder & CEO