Case Study: True North ITG averts data exposure and recovers stolen laptop within 48 hours with Kaseya

MSP Avoids Data Exposure and Recovers Stolen Laptop within 48 Hours

True North ITG, a Seattle-based MSP serving healthcare and small businesses, was called in when a Work Opportunities social worker had a laptop stolen that contained sensitive personally identifiable and medical information. The loss created immediate compliance and reputational risk for the nonprofit and highlighted the MSP’s need to protect mobile endpoints and recover lost hardware quickly.

Using Kaseya’s managed service automation, True North tracked the device as it reconnected, captured screenshots, performed a covert remote wipe, and gathered identifying information that was handed to police. The laptop was recovered within 48 hours, the data was protected, the device was restored, and the client avoided a breach notification, replacement costs and potential regulatory penalties.

True North ITG

Matt Murren

CEO, True North ITG