Case Study: Mirus IT improves documentation and boosts operational efficiency with Kaseya IT Glue

Mirus IT cuts client time by 20% with Kaseya

Mirus IT, a leading UK MSP, faced challenges with inefficient and incomplete client documentation, which hindered customer service and increased delivery costs. To address this, they turned to Kaseya's IT Glue platform for a solution.

By implementing Kaseya's IT Glue, which integrated with their existing PSA, Mirus IT was able to systematically document all client information. This led to a significant boost in operational efficiency, reducing onboarding times and providing managers with clear engagement tracking. The solution is projected to save the company £120,000 annually by reducing time spent per client by approximately 20%.

Mirus IT