Case Study: NPower DC achieves scalable, proactive IT management for nonprofits with Kaseya

Managed Service Provider Allows Nonprofits to Focus on Changing People's Lives

NPower DC is a nonprofit managed service provider that helps other nonprofits close a technology gap caused by tight budgets, donated or heterogeneous equipment, and little internal IT expertise. Faced with reactive, on-site support that couldn’t scale, uneven demand and declining contributions, NPower needed a way to deliver consistent, cost-effective IT services while generating more earned revenue.

NPower chose Kaseya’s IT Automation Framework to centrally monitor, maintain, secure and automate customer systems. The solution enabled proactive remote management and automated patching, letting eight administrators manage over 1,800 endpoints, expand service offerings without hiring, and deliver enterprise-level managed services at a nonprofit price—freeing clients to focus on their missions and serve more people.

NPower DC

Julie Chapman

CEO & President