Case Study: Knowledge I.T achieves proactive 24/7 monitoring and doubles productivity with Kaseya

Knowledge I.T - Customer Case Study

Knowledge I.T, a North-East England MSP delivering ICT, cloud and virtualization services, wanted to move beyond a reactive, break/fix model and monthly onsite health checks to provide truly proactive 24/7 monitoring. Their existing mix of disparate tools demanded heavy configuration and two full‑time staff to maintain, so they sought a single, automated platform to centralize monitoring, alerts and reporting.

They implemented the Kaseya Automation Platform to power their OneTouch service for 70+ managed customers, adding agent procedures, directory sync, patch management and a service desk. The solution automated detection and remediation, reduced unplanned downtime, consolidated reporting, enabled a predictable per‑agent cost and doubled productivity without increasing headcount.

Knowledge I.T

Mike Hoy

Service Director