Case Study: MSP Blueshift achieves cost-efficient, scalable 24/7 IT support with Kaseya

KaseyaAllows MSP Blueshift to Champion IT Efficiency for Businesses on a Budget

MSP Blueshift is a Melbourne-based managed services provider founded by Jan Chapman in 2010 to deliver comprehensive, cost-conscious IT support to SMEs and not-for-profits. The company’s challenge was to build a scalable, profitable MSP around a small four-person technical team while providing 24/7 coverage, managing remote and BYOD users, and keeping onsite visits and costs to a minimum.

Adopting Kaseya’s cloud IT management platform—including remote control, network monitoring, patching, inventory and antivirus—allowed Blueshift to automate routine tasks and resolve problems proactively, cutting onsite work to as little as 5% of overall effort. The result was a sustainable, scalable service model: Blueshift built a client base of twenty within 3.5 years, delivered faster, more reliable support for customers like APTO Group, and offered enterprise-level coverage at low recurring fees.

MSP Blueshift

Jan Chapman

Founder