Case Study: The Arc of Baltimore achieves time and cost savings with Kaseya VSA

Kaseya VSA Live Connect Saves Non-profit Time and Money

The Arc Baltimore is a nonprofit that provides services to over 6,000 people with intellectual and developmental disabilities across multiple centers and more than 100 residential sites. With a three-person IT team and tight budgets, staff spent excessive time and money traveling to fix devices, had little visibility into systems or OS versions, and were forced into reactive, time-consuming maintenance.

By adopting Kaseya VSA with Live Connect and Inventory & Auditing, the team now remotes into devices to troubleshoot and prioritize updates, cutting mileage costs to near zero and drastically reducing site visits. The solution enabled proactive device refreshes, faster issue resolution, improved team cohesion, and freed IT to focus on strategic projects rather than constant firefighting.

The Arc of Baltimore

Janet Kroll

IT Manager