Case Study: MISO achieves 24x7 mission-critical grid monitoring with Kaseya Traverse

Kaseya Traverse Helps Miso Administer One of the World’s Largest Energy Markets

The Midcontinent Independent System Operator (MISO) runs one of the world’s largest energy markets, supporting reliable transmission across 15 U.S. states and Manitoba and operating critical day‑ahead and 5‑minute markets. To avoid costly delays and grid risk, MISO needed a scalable, low‑cost monitoring solution that could track custom applications and give actionable, business‑level alerts for its 24x7 NOC.

MISO selected Kaseya Traverse for its lower TCO, open API/plug‑in framework and integrated Business Service Management. Traverse was deployed as a Tier‑1 mission‑critical app across primary and disaster‑recovery sites, with custom plug‑ins (e.g., file‑age checks, audible NOC alarms) and federated security for delegated management. The result: faster, more precise detection and escalation of IT issues, improved operator efficiency, and stronger assurance that market‑critical processes remain available and reliable.

MISO