Case Study: Computex Technology Solutions achieves NaaS growth and unified, vendor-agnostic network monitoring with Kaseya (VSA & Traverse)

Kaseya Portfolio Enhances Growth Strategies for Computex Technology Solutions

Computex Technology Solutions, a national IT solution provider and Network‑as‑a‑Service pioneer, needed to grow its managed‑services and hosting business while managing hybrid on‑premises and cloud environments. The company faced challenges around vendor‑specific tooling, noisy alerts, slow onboarding, and the need for a single, scalable management approach to serve mid‑to‑upper market customers efficiently.

By deploying Kaseya VSA and Traverse together, Computex gained vendor‑agnostic, single‑pane monitoring, automated remediation, and fast remote access with Live Connect. The integrated solution cut alert fatigue, sped detection and remediation, simplified onboarding with reusable templates, enabled turnkey managed services and upsells, and helped Computex scale operations and increase recurring revenue while improving customer uptime and support efficiency.

Computex Technology Solutions

Joel Garrison

Senior Systems Engineer for Cloud and Managed Services Infrastructure