Case Study: PC Works Plus achieves automated, scalable MSP service delivery with Kaseya

Kaseya Out Performs N-Able, Helps Automate Service Delivery for MSP

PC Works Plus, a managed services provider in Blair County, Pa. led by David Wertz, tried to expand its remote monitoring by adding N‑Able alongside its existing Kaseya platform. The N‑Able rollout failed—installations dragged on, alerts didn’t populate, the interface and scripting were unintuitive, and the solution proved unstable—so the firm halted deployments and exercised a 30‑day opt‑out.

The company reverted to Kaseya as a single web‑based IT management solution, automating patching, deployments, monitoring and backups across nearly 2,000 endpoints. Within a year PC Works Plus added 25 clients and 300 machines without hiring, grew revenue 30%, boosted administrator productivity by about 25%, saved thousands in travel costs and reclaimed $150,000 by canceling the N‑Able licenses.

PC Works Plus

David Wertz

President, PC Works Plus