Case Study: Redbox achieves 99.5% kiosk uptime and scalable remote management with Kaseya

Kaseya Helps Redbox Meet 99.5 Percent Uptime SLA for Distributed Kiosks, Enabling Convenient DVD Rentals

Redbox operates more than 2,000 self-service DVD rental kiosks nationwide, a business built on 24/7 convenience for customers. When kiosks went offline, regional supervisors had to drive onsite to diagnose and repair systems, causing lengthy downtime, lost revenue and damaged customer experience—so Redbox set a 99.5% availability SLA and needed a better way to manage its distributed network.

Redbox deployed Kaseya’s remote systems management to centrally monitor, patch, update and troubleshoot kiosks, plus automate deployments for rapid expansion. The solution enabled proactive management from a single location, fixed about 90% of incidents remotely, supported PCI compliance, reduced on-site visits, and helped Redbox meet its 99.5% uptime goal while freeing staff to focus on growth and customer service.

Redbox

Eric Hoerstein

Vice President of Information Technology, Redbox