Case Study: Helix Systems achieves scalable, automated MSP operations with Kaseya

Kaseya Helps Helix Systems Evolve as a Managed Service Provider

Helix Systems, a New York–based managed service provider, needed to deliver seamless, non‑disruptive IT support across distributed client environments. Routine monitoring, patching, backups and migrations required on‑site visits that disrupted users, strained the help desk and limited the company’s ability to scale.

Deploying Kaseya’s web‑based management platform across 2,000 endpoints in 80 customer environments let Helix centralize and automate monitoring, updates, security and migrations. The automation cut project times from weeks to days, freed admins for revenue‑generating work, lowered costs so Helix can bid 20–30% below competitors, improved service quality and enabled rapid, even global, expansion.

Helix Systems

Daniel Kalai

CTO and Principal, Helix Systems