Case Study: Data Balance, Inc achieves proactive, worry-free managed IT and reduced downtime with Kaseya

Kaseya Enables Tampa-Based MSP to Provide Worry-Free IT Services

Data Balance, a Tampa-based systems integrator, evolved from a break‑fix computer repair shop into an IT services provider after chronic downtime, slow on‑site response times, sporadic maintenance and customers’ reluctance to report “minor” issues made their reactive model inefficient and limited growth.

By deploying Kaseya’s remote, automated systems management platform and launching its Pro Balance flat‑fee MSP offering, Data Balance moved to centralized monitoring, automated patching and remote remediation. The result: faster mean‑time‑to‑repair (minutes instead of hours), fewer outages, higher engineer productivity and the ability to scale (illustrated by improved uptime and revenue protection for a multi‑site Gold’s Gym customer).

Data Balance, Inc

Jon Lawrence

President, Data Balance