Case Study: Pisys.net achieves streamlined, automated "set-and-forget" IT management with VSA by Kaseya

IT Management Made Simple with VSA by Kaseya

Pisys.net, founded in 2003 in Swansea, is a growing outsourced IT supplier serving SMEs across the UK. As it expanded to multiple locations and thousands of endpoints, the company struggled with multiple inconsistent IT management tools, slow remote control and unreliable patching that hampered support efficiency.

Pisys.net implemented Kaseya VSA across 2,750 endpoints, using automated patching, machine policies, agent procedures and help-desk alerting. The solution enabled "set-and-forget" management and silent fixes for large batches of machines (1,200–1,300 in one case), reduced engineer workload, sped up remote support, improved reporting for clients and increased overall service responsiveness and reliability.

Pisys.net

Ben Burns

Head of Systems Engineering & Advanced Support Engineer