Case Study: Instant Access achieves streamlined mobile workforce management and faster onboarding with Kaseya VSA

Instant Access streamlines distributed, mobile workforce management with Kaseya VSA

Instant Access is Australia’s leading provider of access equipment, with more than 100 specialists working across 10 locations and at remote customer sites. The company needed to maintain constant communication with a widely distributed, mobile workforce and address challenges around 24/7 network monitoring, rapid onboarding of new users and devices, and ongoing system maintenance—capabilities it could not fully staff in-house.

To solve this, Instant Access engaged MSP CustomTec and deployed Kaseya VSA for remote monitoring and management, asset management, patching, automation and cloud hosting. The solution delivered proactive, 24/7 support with live dashboards, faster onboarding, real-time reporting and lower managed IT costs—improving visibility, enabling quick remote fixes and giving the business greater operational confidence.

Instant Access

Kirk Tabb

IT Project Manager