Case Study: centreRED IT achieves doubled productivity and ends the break‑fix service model with Kaseya

CentreRED IT is busting the break-fix mentality with Kasey

centreRED IT, a Canberra‑based IT services firm founded in 1996 that supports 130+ clients with 19 specialists, was constrained by a reactive "break‑fix" model. Constant on‑site visits, manual processes and lack of remote visibility made workflows inefficient, slowed response times and limited the company's ability to grow and deliver proactive services.

After implementing Kaseya, starting with a small pilot and expanding from about 30 agents to over 2,100 within a year, centreRED automated monitoring, remote access and policy management through a single dashboard. The move cut onsite work, doubled reported productivity, enabled remote troubleshooting and reporting, and allowed the business to shift toward Managed Service Agreements and scalable, proactive service delivery.

centreRED IT

Kent Forster

Founder