Case Study: TECHBLDRS achieves streamlined onboarding, rapid remote issue resolution, and provable compliance with Kaseya VSA

Back to the RMM Future TECHBLDRS Scurries Back to Kaseya VSA

TECHBLDRS is a Philadelphia-based MSP serving construction and law firms that require high security and efficient IT. After abandoning Kaseya VSA for LabTech, the firm ran into onboarding, user-interface and remote-support limitations plus difficulty meeting client compliance and ticketing needs, prompting a return to VSA.

Re-adopting Kaseya VSA — especially Live Connect, agent procedures and automated software/patch deployment — let TECHBLDRS streamline remote onboarding, resolve end-user issues in seconds, produce compliance-ready reports, and reduce on-site visits, saving time and money while sharpening its competitive edge.

TechBldrs

Jonathan Kopec

Service Manager