Case Study: a major airline manages 8,000 incidents in 6 months with Kaseware

How a Major Airline Used Kaseware to Successfully Manage 8,000 Incidents — In Just 6 Months

a large major airline faced significant challenges in managing its global security incidents using an outdated, fragmented system. Their legacy solution lacked robust analytics and forced teams to use over six different platforms for case management and dispatching. The airline needed a modern, centralized, and cost-effective system from a vendor like Kaseware that could operate offline and provide deep analytical insights to improve safety and procedures.

Kaseware implemented its investigative case management platform to consolidate the airline's operations into a single, highly configurable environment. The solution featured dynamic forms, offline capabilities, and powerful analytical tools, including a link analysis tool and a PowerBI connector. This enabled the airline to manage over 8,000 incidents, including 4,000 investigations and 4,500 calls for service, within just six months of implementation, greatly improving efficiency and strategic trend analysis.