Case Study: a Fortune 50 deployment company achieves a successful remote COVID-19 go-live with Kaseware

Behind the Scenes of a Fortune 50 Deployment During COVID-19

The customer, a Fortune 50 company, faced the significant challenge of deploying a new case management system from Kaseware for its corporate security teams during the COVID-19 pandemic. The deployment needed to support hundreds of users across numerous geographically dispersed teams, a task originally planned for extensive on-site support and training that was made impossible by the health crisis and was further complicated by a period of social unrest that doubled the security team's workload.

Kaseware successfully implemented a completely remote deployment solution, pivoting from its original on-site plan to provide over 50 remote training webinars, customized user guides, and a 24/7 support bridge. Despite the complex challenges, the system went live successfully with initial heavy support calls rapidly diminishing to just a handful by the end of the first week, indicating quick user adoption and a smooth transition. Kaseware's remote support ensured the client could effectively use the new system and begin planning for future use cases and an international rollout.