Case Study: Rocky Mountain Diesel achieves increased profit with Karmak consulting

Rocky Mountain Diesel - Customer Case Study

Rocky Mountain Diesel, a Western Star Trucks dealer in Cranbrook, British Columbia, was performing well in customer service and team engagement, but profitability was slipping and the company felt it was “leaving money on the table.” Looking for trusted, hands-on guidance, the customer turned to Karmak and its consulting support tied to the Fusion system.

Karmak’s Scooby Barbre worked with the shop to improve efficiency and implement smarter quoting processes. The results were strong: efficiency increased by about 13 percentage points, operating cost per hour dropped by about $5, and effective labor rate rose by $28 per hour, driving an estimated $330 in additional profit per technician per day and allowing Rocky Mountain Diesel to recoup its consulting investment within weeks.

Rocky Mountain Diesel

Chris Thom

Owner/President