Case Study: Rocky Mountain Diesel streamlines operations with Karmak Fusion

Rocky Mountain Diesel - Customer Case Study

Rocky Mountain Diesel, a service and collision repair business and Western Star Trucks dealer in Cranbrook, British Columbia, had long relied on Karmak’s legacy systems, Legend and ProfitMaster, but was hesitant to migrate after a difficult prior system change. The company needed a smoother way to manage daily operations, improve quoting and shop efficiency, and gain better visibility into its business data.

Karmak helped Rocky Mountain Diesel migrate to Fusion with a guided implementation, milestone-based project management, comprehensive training, and a sandbox environment for practice using real data. The switch was seamless, with employees able to get back to work quickly, and the team saw immediate benefits from real-time data access, simpler backorder handling, and easier training—making Fusion a strong fit for future ProfitMaster customers moving to Karmak.

Rocky Mountain Diesel

Chris Thom

Owner/President