Case Study: JX Peterbilt achieves 99% parts receiving accuracy with Karmak barcode receiving

JX Peterbilt - Customer Case Study

JX Peterbilt – Green Bay, part of the JX Enterprises network, was struggling with a slow, manual parts receiving process that created delays in getting inventory onto shelves and into service. The dealership also faced significant human error in matching parts against packing lists and original orders, which could affect both customer service and shop productivity. Karmak worked with the team to test bar code receiving as a faster, more accurate alternative.

Karmak implemented bar code receiving with on-site support from Karmak and PACCAR during rollout, allowing JX Peterbilt – Green Bay to transition smoothly. The result was a major improvement in receiving accuracy, rising to 99% from a previous 8% to 10% human error rate, while also speeding up access to parts for technicians and customers. The dealership can now catch errors sooner and plans to expand scanning further into point-of-sale processes.

JX Peterbilt

Robert Connelly

Parts Manager