Case Study: VIDEN Group achieves complete cross-office visibility and streamlined workflow with Karbon

How VIDEN Group obtained visibility across 5 of their offices

VIDEN Group, a 30‑year Australian firm with 120 staff across five offices (including an international team in Noida), faced a high‑volume, multi‑office workflow challenge: hundreds of jobs in progress, critical knowledge trapped in people’s heads, and frequent work stoppages due to a lack of visibility. Seeking a dedicated work‑management tool to centralize information and improve collaboration, VIDEN Group selected Karbon.

Karbon was implemented firm‑wide with support from Karbon’s Onboarding and Customer Success teams, giving all 120 employees a single place for tasks, email integration, repeat work schedules, statuses, and time/budget tracking. The result: complete visibility across five offices and two hemispheres, fewer internal meetings, reduced client lead times, better capacity management, and more opportunities to cross‑refer and upsell services — measurable gains in efficiency and service delivery driven by Karbon.

VIDEN Group

Kelly Evans

Client Service Coordinator