Case Study: Central Coast BAS Bookkeeping & Payroll achieves over 50% productivity increase with Karbon

How Central Coast BAS Bookkeeping & Payroll increased productivity by over 50%

Central Coast BAS Bookkeeping & Payroll, a 4–10 person accounting, payroll and tax firm on the Central Coast of Australia, needed better organization and visibility across client communication and work to keep clients’ work‑life balance in check. They adopted Karbon’s platform—using features like Triage, work items and work templates—to bring structure to recurring projects and ensure tasks are clearly assigned and tracked.

Karbon delivered templated workflows, clearer task assignment and easier team access to work items, which reduced daily chaos and freed staff to focus on client value. As a result of using Karbon, the firm reports saving 7 hours each day, a 50% productivity increase, and specific daily savings of 2 hours managing email, 2 hours chasing clients and 2 hours managing and completing work.

Central Coast BAS Bookkeeping & Payroll

Susan McCracken

Central Coast BAS Bookkeeping & Payroll