Case Study: Medallia Agent Connect achieves 75% faster interviewing and reaches hiring targets with Karat

How the Stella Connect engineering team reaches hiring targets and spends 75% less time interviewing

Medallia Agent Connect, then known as Stella Connect, was scaling its software engineering team in New York City but struggled to hit hiring targets. Its technical interviewing process was time-consuming, inconsistent, and difficult to trust, creating too much debate and taking valuable developer time away from building product. To address this, the team turned to Karat’s live technical interviewing service.

With Karat, Medallia Agent Connect streamlined and standardized its technical interviews, improving consistency and candidate experience while reducing the burden on engineers. The company cut interview time by 75%, from three to four hours per candidate to about an hour and a half, and began reaching its hiring targets. According to the case study, Karat became a “secret weapon” for the engineering team and helped them hire more effectively in a competitive talent market.

Medallia Agent Connect

Bill Beckler

VP of Engineering