Case Study: Orvis streamlines adventure bookings and boosts conversion with Kaptio

Orvis cuts quote creation time by 25% with Kaptio

Orvis, a company in the adventures travel sector, faced challenges scaling its operations due to a heavy reliance on manual spreadsheets. This created a time-consuming administrative process for creating quotes and managing bookings, reducing team visibility and pulling focus away from customer service. To overcome this, Orvis implemented the Kaptio Travel platform from vendor Kaptio.

Kaptio provided an integrated, centralized booking workflow that automated manual steps and streamlined operations. This solution from Kaptio resulted in a 25% reduction in quote creation time, a 30% increase in sales conversion, and a 20% reduction in administrative workload, freeing the team to focus on delivering exceptional customer experiences.

Orvis