Case Study: Prisma achieves game-changing developer support with kapa.ai

How Prisma leveraged Kapa.ai to enhance developer experience and scale support

Prisma, a developer platform that provides an open-source ORM and data tools, faced the challenge of scaling its developer experience to support its massive community. With hundreds of thousands of developers, a high volume of GitHub issues, and an active Discord, providing 1:1 support was infeasible. Prisma partnered with Kapa.ai to deploy custom LLMs to improve product adoption without expanding their support team.

The solution from Kapa.ai was an AI chatbot trained on Prisma's documentation, GitHub issues, and community forums, deployed directly into their documentation site and Discord server. This integration now handles over 10,000 questions monthly, leading to increased product adoption, an improved developer experience, and the ability to provide 24/7 multilingual support.

Prisma

Nitin Gupta

Chief Operating Officer