Case Study: Intis Cooperative achieves transparent, efficient TMA project management with Kantree

Intis Cooperative streamlines TMA with Kantree across 28 employees and €3M revenue

Intis Cooperative, a performance management integrator, faced significant project management challenges in its Third-Party Application Maintenance (TMA) operations. Coordinating with multiple client contacts, particularly in financial and IT departments, led to complex communication and risks of information loss. The primary challenge was maintaining total transparency on ticket progress while simplifying processes for clients with varied technical expertise. The vendor, Kantree, provided its work management platform as the solution.

Kantree's solution was integrated directly into client contracts, transforming the tool into a formal service commitment. Its Kanban system streamlined collaboration by allowing clients to create and track requests directly, which improved transparency and reduced misunderstandings. The results included high client satisfaction and spontaneous adoption of the tool by clients for their own projects. Kantree provided a measurable benefit through precise time tracking, which enabled reliable reporting and improved budget management, ultimately creating a sustainable competitive advantage for Intis.

Intis Cooperative