Case Study: a leading financial services provider achieves real-time project visibility and 30% faster delivery with KANINI and ServiceNow

Transformed demand delivery environment with real time visibility management of projects

A leading financial services provider faced significant challenges in creating, managing, and tracking the progress of their IT and infrastructure projects. Their process, which relied on emails and SharePoint, led to difficulties in monitoring the lifecycle of demands across multiple departments. To address this, they partnered with KANINI for a transformation of their delivery workflow.

KANINI implemented a customized solution on the ServiceNow platform to serve as a unified, web-based portal for managing the entire project lifecycle. The solution provided real-time visibility, role-based access controls, and early warning alerts, which improved collaboration between departments. As a result, the customer achieved $1 million in annual cost savings, reduced their project life-cycle time by more than 30%, and now tracks 4,000 active projects through the portal.