Case Study: a top healthcare provider in the US achieves unified healthcare operations and 40% cost reduction with KANINI and ServiceNow

Top Healthcare Provider in the US - Customer Case Study

The client, a top healthcare provider in the US, faced significant operational challenges following a merger with another major healthcare organization. Their disparate IT and HR systems created inconsistent service delivery and negatively impacted employee satisfaction. To control staff attrition, they partnered with KANINI to find a unified solution utilizing the ServiceNow platform.

KANINI implemented and customized ServiceNow's ITSM and HRSD modules to seamlessly merge the client’s workflows. This created a centralized, 24/7 point of contact for all employee IT and HR needs. The solution delivered a 40% reduction in operational costs, a greatly improved onboarding experience for healthcare providers, and a measurable reduction in staff turnover.