Case Study: Top Manufacturing Company streamlines IT asset management with KANINI’s ServiceNow HAM

ServiceNow Hardware Asset Management (HAM)

A top manufacturer of trucks and special-purpose vehicles in the Asia Pacific region was struggling with manual IT asset management processes. These outdated methods, which relied heavily on external vendors, made tasks like allocating equipment for new hires or retrieving it from departing employees arduous and time-consuming. Seeking to streamline this, the manufacturer partnered with KANINI to implement a ServiceNow Hardware Asset Management (HAM) solution.

KANINI adopted a phased implementation approach for ServiceNow HAM, building a foundational system and then integrating automation capabilities. This new system automated software installations and asset registration, providing centralized management and 360-degree visibility into all IT assets. The solution successfully streamlined hardware asset management, significantly reduced manual efforts, and enhanced the employee experience, leading the client to plan their next project with KANINI.