Case Study: a top manufacturer of trucks and special-purpose vehicles streamlines IT asset management with KANINI and ServiceNow HAM

ServiceNow Hardware Asset Management (HAM)

A top manufacturer of trucks and special-purpose vehicles in the APAC region faced challenges with its manual IT asset management processes, which were arduous and time-consuming, especially during employee onboarding and offboarding. To overcome this, the manufacturer engaged KANINI to implement the ServiceNow Hardware Asset Management (HAM) application to streamline these operations.

KANINI implemented ServiceNow HAM in a phased approach, building a foundation for asset lifecycle management and then integrating automation for software installation and device registration. This solution provided the client with 360-degree visibility into their IT assets and centralized management. The successful implementation streamlined hardware asset management, reduced manual efforts, and enhanced the employee experience, leading the client to plan further projects with KANINI.