Case Study: a leading global technology company streamlines asset management with KANINI ServiceNow ITAM

Leading Global Technology Company - Customer Case Study

Kanini assisted a leading global technology company in the semiconductor manufacturing industry that was struggling with inefficient IT asset management. The client, which operated across 13 global locations, lacked a central repository for its asset data and relied on manual, time-consuming processes for onboarding and offboarding hardware, leading to poor visibility and inefficient resource allocation.

The solution implemented by Kanini involved deploying ServiceNow ITAM and integrating it with the client's existing systems. This provided a unified view of the IT infrastructure and automated key processes. Kanini also integrated ServiceNow with Workday for automated employee onboarding tasks and with JIRA for bidirectional ticketing. The results included easy real-time asset monitoring, quick asset allocation, optimized software license usage, and significantly improved operational efficiency across IT, HR, and development teams.