Case Study: a leading global financial advisory and audit company achieves 60% cost savings with KANINI’s ServiceNow ITOM and Service Mapping

Leading Global Financial Advisory and Audit Company - Customer Case Study

The client, a leading global financial advisory and audit company, faced a significant challenge in mapping its business services, a process that was time-consuming and costly, taking up to three weeks per service. To improve IT operations and prepare for a cloud migration, the company partnered with vendor KANINI to implement ServiceNow ITOM and Service Mapping for enhanced visibility and efficiency.

KANINI began by implementing ServiceNow Discovery to audit all hardware and software assets. They then used that data to perform Service Mapping, creating end-to-end service maps that provided a clear view of service uptime and downtime. This solution delivered a 60% cost saving on service mapping, enabled the identification of 100% of IT assets, and resulted in a 20% faster time to value for the client.