Case Study: a leading semiconductor manufacturing company improves CMDB management and product quality with KANINI and ServiceNow CMDB & Discovery

Implementation of ServiceNow CMDB and ServiceNow Discovery

A leading semiconductor manufacturing company faced challenges in managing its IT assets and configuration items (CIs), which was hindering product development and service delivery. Their process was basic, relying on a master spreadsheet and multiple third-party tools that could not effectively discover or map IT components to their products. They engaged KANINI to strengthen their configuration management process.

KANINI implemented and integrated ServiceNow CMDB and ServiceNow Discovery to automate the discovery of IT assets and their relationships. This solution solved 70% of the client’s configuration management challenges, centralizing the process and increasing operational efficiency. The result was an enhanced ability to manage IT operations, which ultimately improved the quality and energy efficiency of the client’s semiconductor products.