Case Study: a leading healthcare organization achieves streamlined quality management and compliance with KANINI's ServiceNow EQMS implementation

Enterprise Quality Management System

A leading healthcare organization, a non-profit organ and tissue procurement organization, faced challenges managing its quality processes with an inadequate in-house application. To overcome this, they purchased the ServiceNow-based Enterprise Quality Management System (EQMS) but lacked the expertise to implement it. They partnered with vendor KANINI for their ServiceNow Cloud Platform knowledge to bridge this gap.

KANINI implemented the EQMS solution by migrating the client's quality management data from their old system. The team developed portal pages, created form templates, and configured the deviation module to centralize all quality records. This provided the client with a robust system for continuous quality monitoring, ensured easy compliance with regulations like FDA and ISO, and contributed to a superior donor and recipient experience.