Case Study: Randolph EMC boosts field service productivity with Kanini's cloud-based asset management solution

Cloud based Field Service Management solution for Randolph EMC increases Field Services Productivity

Randolph EMC, an electric utility provider, faced operational inefficiencies with its field service management due to a heavy reliance on manual paperwork and outdated processes for asset tracking and maintenance. To address this, they partnered with Kanini to implement a cloud-based asset management solution.

Kanini's solution provided a cloud-based application that utilized geospatial maps and custom digital forms, allowing technicians to receive real-time updates and access asset locations via their mobile devices. This eliminated paperwork, reduced unnecessary travel, and streamlined communication. As a result, Randolph EMC reduced the time taken to handle service requests by more than 50% and improved overall operational efficiency by 30%, according to the case study.

Randolph EMC

Dennis Mabe

VP of Engineering & Operations