Case Study: a leading global healthcare organization improves appointment efficiency with KANINI

A Modern Web Application to Manage Patient No-shows and Late Shows

KANINI partnered with a leading global healthcare organization based in Singapore that was struggling with high patient no-show (20%) and late-show (15%) rates. These inefficiencies in their appointment scheduling process led to poor resource utilization, long patient wait times, and increased operational costs, impacting the overall quality of care.

KANINI developed and implemented a modern web application built on .NET and React, integrated with AI and predictive analytics. The solution automated registrations, predicted wait times and potential no-shows, and optimized physician schedules. This resulted in significant cost savings from better resource utilization, a greatly improved patient experience with shorter waits, and an enhanced workflow for physicians.