Case Study: a leading global technology company streamlines ticketing and approvals with KANINI's ServiceNow Virtual Agent integration

A leading global technology company in the automotive electronics space automates its ticketing process by integrating ServiceNow Virtual Agent with Microsoft Teams

A leading global technology company in the automotive electronics space faced a time-consuming and traditional ticketing process that required users to manually raise service tickets in a portal. They engaged Kanini, a ServiceNow expert, to simplify and automate these workflows for greater efficiency.

Kanini integrated the ServiceNow Virtual Agent with the client's Microsoft Teams application, allowing users to raise tickets automatically through a chatbot conversation. This solution featured dynamic translation for multilingual support and streamlined categories across other ServiceNow modules. Kanini delivered an easy, automated ticketing process that provided better visibility into ticket status and saved users significant time.