Case Study: a leading global supplier of technology and services achieves smoother client onboarding with KANINI’s domain-separated ServiceNow ITSM

A leading global supplier of technology and services achieves smooth client onboarding and management of multiple clients’ data on a single platform with domain-separated ServiceNow ITSM

The customer, a leading global supplier of technology and services, faced challenges managing IT service requests with an in-house ticketing solution. Their broken workflows and multiple tools hindered productivity and made client onboarding difficult. KANINI was engaged to implement a solution using ServiceNow IT Service Management (ITSM).

KANINI implemented a domain-separated ServiceNow ITSM platform. This solution provided centralized administration for multiple clients, streamlined onboarding, and introduced service catalogs for easy access to offerings. The result was a significant improvement in service agent productivity, a reduced workload, and enhanced user satisfaction for the customer.