Case Study: a leading global manufacturing company achieves faster ServiceNow upgrades and improved platform performance with KANINI

A leading global manufacturer of personal and health care products reverts its customized ServiceNow ITSM to out-of-the-box (OOTB) functionality for better platform utilization

The leading global manufacturing company faced challenges with its heavily customized ServiceNow ITSM platform, specifically within change management. The extensive customizations hindered performance, increased maintenance costs, and complicated upgrades. They partnered with KANINI to revert to out-of-the-box (OOTB) functionality for better platform utilization.

KANINI set up a new OOTB ServiceNow instance and used a bi-directional data replicator to migrate data and user groups, preventing operational disruption. This solution by KANINI reduced upgrade time from 2.5 months to just one month, doubled platform performance and stability, and minimized maintenance costs.