Case Study: Atlas-Smart IMS improves customer engagement with Kandy Visual Attendant and Live Support

Improving Customer Service for Global Enterprises With Kandy Visual Attendant and Live Support

Atlas-Smart IMS, part of Atlas Communications, is a global provider of unified communications, consulting, cloud, and managed services. The company wanted to help its customers reach broader audiences, improve support and buying experiences, and integrate with existing contact center and CRM tools without requiring a major systems overhaul. To meet these needs, Atlas looked for a cost-effective, flexible solution from Kandy that would complement its UC portfolio.

Kandy implemented Visual Attendant and Live Support to power Atlas’s website and customer engagement workflows. Visual Attendant added click-to-call navigation, while Live Support enabled web-based chat, voice, video, file sharing, and screen sharing for customer service interactions. The result was a more seamless customer experience, stronger engagement and loyalty, and an easier way to expand service capabilities without massive upgrades or agent retraining.

Atlas-Smart IMS

Indrajit Ghosh

Chief Executive Officer