Case Study: City of Los Angeles modernizes communications with Kandy Business Solutions from Ribbon

City of Los Angeles - Customer Case Study

The City of Los Angeles, one of the largest municipalities in the United States with more than 50,000 employees across 40+ departments, was struggling with a fragmented communications environment made up of 35+ aging PBX systems and hundreds of key systems. This created inconsistent service, limited collaboration, and made it difficult for citizens and staff to quickly reach the right person or team. The city turned to Kandy Business Solutions from Ribbon to modernize its communications.

Ribbon implemented Kandy Business Solutions cloud services to replace legacy hardware with a carrier-grade unified communications platform offering voice, video, text, web conferencing, voicemail, mobility, and collaboration tools. The solution let the city migrate departments at its own pace, reduced power and real estate costs, added built-in redundancy, and eliminated maintenance and refresh cycles. Employees also gained flexible access through PCs, Macs, smartphones, Polycom SIP phones, and web clients, improving connectivity and responsiveness across locations.

City of Los Angeles