Case Study: Innova ITC accelerates digital transformation with Kandy Live Support

Accelerating Enterprise Digital Transformation With Kandy Live Support

Innova ITC, an IT and telecom consulting company serving Peru and Colombia, wanted to position itself as an accelerator of digital transformation for its customers, especially in customer service. The company needed a cloud-based, easy-to-integrate, cost-effective solution that could be adapted to multiple industries and resold as a value-added offering by consulting agencies. Kandy Live Support was selected to meet these needs.

Kandy integrated Live Support into Innova ITC’s digital transformation portfolio, enabling website-based customer support with web buttons, department routing, and real-time text, voice, video, file sharing, and screen sharing via WebRTC. The solution helped Innova ITC enhance customer engagement, support direct and reseller use cases, and extend existing call center capabilities without major upgrades or retraining. No specific quantitative results were provided, but the case study highlights improved differentiation, flexibility, and a balanced total cost of ownership.

Innova ITC

Roy Rodríguez

Business Development Manager