Case Study: Smithills Open Farm reduces queues, boosts bookings and scales operations with Kamarin Computers' EPOS & Online Ticketing

Exceeding Customer Demand & Planning For Growth At Working Farm Attraction

Smithills Open Farm, a working farm and family visitor attraction in Lancashire, was struggling to manage rapid growth across admissions, catering, retail, events and school/group bookings. To address rising visitor numbers, peak‑time queuing and fragmented sales channels, Smithills engaged Kamarin Computers to deliver a multi‑discipline EPOS system with online ticketing integration and improved on‑site infrastructure.

Kamarin Computers implemented a full EPOS and ticketing solution — tills and tablets, integrated online ticketing, upgraded cabling/internet and support for group bookings and customer accounts — creating a single platform across the site. The new system removed physical bottlenecks and reduced queuing, enabled online and group bookings to spread arrivals, delivered detailed reporting and better stock control, and provided reliable customer data to drive marketing and operational decisions, giving Smithills the capacity and insight to plan future growth.

Smithills Open Farm

Carl Grimshaw

Operations Manager