Case Study: Whitbread accelerates system adoption and improves guest service with Kallidus

Whitbread speeds onboarding across 1,500 to 5,000 seasonal hires with Kallidus

Whitbread, a major UK and Germany-based hospitality company, faced the challenge of replacing its end-of-life operational system with a new platform called Opera. With seasonal onboarding volumes reaching up to 5,000 new starters, they needed a robust and scalable training programme from Kallidus to ensure fast, confident adoption and maintain guest service levels during the transition, as face-to-face training was too costly.

Kallidus developed a bespoke eLearning solution featuring authentic scenarios, walkthrough videos, and a simulated sandbox environment for hands-on practice. This approach enabled quick and effective knowledge transfer, allowing staff to use the new system confidently from day one. The training was so successful it became part of Whitbread's ongoing induction process, and the project team won the IT Project Team of the Year award, highlighting the measurable impact of the Kallidus solution.

Whitbread