Case Study: LEGOLAND boosts guest experiences with Kallidus digital learning

LEGOLAND achieves 90% customer service scores with Kallidus

LEGOLAND faced the challenge of maintaining consistent service standards across its large, seasonal workforce in its parks. To embed its Guest Obsession program, it partnered with Kallidus for a bespoke eLearning solution to replace fragmented classroom training.

Kallidus implemented a playful, digital-first learning journey with interactive modules that used storytelling and scenario-based learning. This solution led to record-breaking results for LEGOLAND, including achieving a 60%+ NPS, 90% customer service scores, and 60% course completion. Most notably, LEGOLAND Florida was ranked #1 out of all Merlin attractions worldwide, with Kallidus's training cited as a core driver of this success.

LEGOLAND