Case Study: Eurostar achieves 100% senior-manager 360 completion and improved talent insights with Kallidus 360

Kallidus 360 supports employee development at Eurostar to find leaders of the future

Eurostar, the high‑speed rail service operating through the Channel Tunnel since 1994 and carrying over 150 million passengers, needed to strengthen leadership to sustain innovation. In 2012 it introduced a leadership framework with four core competencies — rigour, relationships, ownership and ambition — but had no way to map KPIs to individual development or track senior managers’ performance.

Eurostar engaged Kallidus to deliver a configurable 360 feedback solution. Kallidus 360’s intuitive questionnaire builder and customizable reports automated the review process, produced honest feedback and achieved an 89% participation rate with 100% completion among senior managers. The insights now inform talent reviews, targeted development, high‑potential identification and succession planning.

Eurostar

Jennifer O’Hara

Organisational Development Manager